Contact information
At Primeviro, we believe a clean space equals a clear mind. Whether you need to check the dimensions of our trash cans, want to track your shipment to Singapore, or have questions about materials, our team in Ukraine is ready to assist you.
Get In Touch
We strive to respond to all inquiries within 24 hours. Note for our Singapore customers: We are located in Ukraine. We are 6 hours behind Singapore time. Email is often the most convenient and fastest way to reach us.
1. Email Us For order status, returns, or product inquiries: 📧 support@primeviro.shop
2. Call Us If you prefer to speak with a representative: 📞 +380 686968326 (Please note: This is a Ukrainian number. International calling charges may apply depending on your network provider.)
3. Mailing Address Returns should be sent to our warehouse (please email us for approval first): 📍 Street Volynska, Building 21 City Nikopol Dnipropetrovska oblast, 53200 Ukraine
Customer Service Hours
Our operations are based in Nikopol, Ukraine (EET - Eastern European Time).
- Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (EET)
- Time Zone Guide:
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- We are 6 hours behind Singapore.
- Best time to reach us: 3:00 PM to 9:00 PM Singapore Time (which corresponds to 9:00 AM to 3:00 PM in our office).
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in USD (United States Dollar). Your bank will automatically convert this from SGD at checkout.
- Shipping to Singapore: Yes! We ship directly from our facility in Ukraine to Singapore. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
- Damaged Items: Trash cans can sometimes be dented during long transit. If your item arrives damaged, please take photos immediately and email us. We will arrange a replacement or refund right away.
- Dimensions: Please check the specific product page for exact height, width, and volume (liters) to ensure the bin fits your space perfectly.